Privacy Policy

Introduction

Mind Body Health Plan ("we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website, use our services, or otherwise interact with us.

As a healthcare provider, we understand the importance of maintaining the confidentiality of your personal health information. This Privacy Policy is designed to help you understand our practices regarding the collection, use, and disclosure of your information.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

• Full name, date of birth, and contact information (email, phone number, address)
• Health insurance information and policy details
• Medical history and current health conditions
• Payment information for services rendered
• Emergency contact information

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring websites and search terms
• Location information (with your consent)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Healthcare Services

• Scheduling appointments and managing your care
• Diagnosing and treating medical conditions
• Communicating with you about your health
• Coordinating care with other healthcare providers

To Improve Our Services

• Analyzing website usage and performance
• Developing new healthcare programs and services
• Conducting research and quality improvement initiatives
• Training our healthcare professionals

For Communication

• Sending appointment reminders and health tips
• Responding to your inquiries and requests
• Providing information about our services
• Sending newsletters and promotional materials (with your consent)

Legal and Compliance Requirements

• Complying with healthcare laws and regulations
• Fulfilling legal obligations and requirements
• Protecting our rights, privacy, safety, and property
• Responding to legal requests and investigations

How We Share Your Information

We do not sell your personal or health information. We may share your information only in the following circumstances:

With Healthcare Providers

• Other doctors, specialists, or hospitals involved in your care
• Laboratories and diagnostic centers for testing
• Pharmacies for prescription fulfillment
• Physical therapists and other treatment providers

With Insurance Companies

• Your health insurance provider for claims processing
• Other payers responsible for your healthcare costs
• Coordination of benefits verification

As Required by Law

• Health departments for public health reporting
• Law enforcement agencies for legal investigations
• Court orders and legal proceedings
• Workers' compensation and similar programs

Your Privacy Rights

You have certain rights regarding your personal and health information:

Right to Access

You have the right to request access to your personal and health information that we maintain. We will provide you with a copy of your information in a readable format.

Right to Correct

If you believe that your information is inaccurate or incomplete, you have the right to request that we correct it. We may deny your request if we believe the information is accurate.

Right to Delete

You have the right to request that we delete your personal information, subject to certain exceptions such as legal requirements or public health interests.

Right to Restrict

You have the right to request restrictions on certain uses and disclosures of your health information. We are not required to agree to all requests, but we will consider each request carefully.

Right to Opt-Out

You have the right to opt-out of receiving marketing communications from us. You may do this by clicking the unsubscribe link in any marketing email or by contacting us directly.

Security Measures

We implement appropriate technical and organizational measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction.

Technical Security

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology for website security
• Firewalls and intrusion detection systems
• Regular security assessments and penetration testing
• Secure authentication and access controls

Organizational Security

• Comprehensive privacy and security training for all staff
• Strict confidentiality agreements with employees
• Regular audits of privacy and security practices
• Incident response plan for data breaches
• Business associate agreements with third-party vendors

Physical Security

• Secure facilities with controlled access
• Surveillance systems and security personnel
• Secure storage of physical records
• Document shredding and secure disposal procedures

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Notification of Changes

• We will notify you of any material changes by:
• Posting the new policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our homepage

Effective Date

Any changes to this Privacy Policy will become effective when we post the revised policy on the website. Your continued use of our services after any changes constitute your acceptance of the new policy.

Review Periodically

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

How to Exercise Your Rights

To exercise any of your privacy rights, please submit a written request to our Privacy Officer at the address above or via email. Please include:

• Your full name and contact information
• A clear description of your request
• Any relevant account or identification numbers
• Your signature (for written requests)

We will respond to your request within 30 days, as required by law.